This is what I’ve learned. How did ‘they’ get in even after the Facebook password was changed?
BINGO. Business Manager.
If you do not have Dual Factor Authentication on your Business Manager…. that is a back door. With no Dual Factor Authentication you will get an email somewhere and if you miss that, well, ‘they’ are in. Next thing is there will be a charge from Meta to your PayPal account or other Credit Card. Change those passwords too.
Log Out of ALL devices.
Check the credit card in your Ads Manager – likely a stolen card. Delete it.
Immediately change your passwords, Facebook, credit cards, and report it to Facebook. See the link below.
You will have to be re-identified, but ok. And you will not be able to use Messenger to get the text they send you on mobile – use another app. Try and do this from Desktop as it is much better.
Check Users on your Pages. Delete unknowns.
Check people logged into your browser – dead giveaway. Desktop Profile image click >Settings and Privacy > Settings > Security and Login > Where you’re logged in
Try Guided Help
- Your email or password have changed.
- Your name or birthday have changed.
- Friend requests have been sent to people you don’t know.
- Messages have been sent that you didn’t write.
- Posts or ads have been made that you didn’t create.
What To Do Next
Take a snapshot/screen shot of your review including the person who left it and the date. If you know how they got to the review i.e., a link you gave them or just organic search etc. include that information. Please include the business name and URL of the Google Business Profile (find that in the search bar)
We’ll check it out!
There is life after being hacked. I’ve helped many – Call Sooner than Later. 🙂
Vickie Christensen of Wellman Works Ltd. in Cameron Park, specializes in getting your business found on the Internet. I use my wealth of knowledge in the technical and marketing field earned over the last 30 plus years. I love working with businesses and making them more successful because that makes our community stronger.
Years of digging in and looking for the solutions that big companies can afford brought me, as a small business here. What I’ve spent years studying and applying to my own businesses are available to you.
Internet Visibility and Brand – you have found the person that listens and understands and will help you understand. It is my mission to give the opportunity that large companies have to your business and to promote the ethics of the Rotary 4-Way Test: In all things we do and say; Is it the Truth, Is it fair to all concerned, Will it build good will and better friendships, and Will it be beneficial to all concerned.
I look forward to hearing from you and discovering how I can best help you. Please call or text me at 916-835-5704 or make a quick call appt. at https://meetwithvickie.com email at: firstname.lastname@example.org